FREQUENTLY ASKED QUESTIONS MY COUPLES HAVE
Here you will find a detailed list of all the questions my couples usually ask before and after a consultation. However, if you have a question and you don't find the answer here don't hesitate to CONTACT ME. Also, you can BOOK YOUR FREE CONSULTATION clicking on the button below:
HOW IS THE BOOKING PROCESS?
After your consultation in person or during your online consultation, you will receive a link to your booking proposal. I use an online system for all my clients which is really clever. After booking, you will receive access to a secure PRIVATE AREA where you will find all the thing related to your wedding and wedding photography such as appointments, contracts, questionnaires, invoices, online galleries, orders and album proofing. I do this because is way easier for my couples to have everything in the same place instead of exchanging hundreds of emails or files.
When you click on your booking proposal link, you will able to see all the wedding photography packages and what's included in each of them. Depending on your wedding and what you're after, you would choose the best wedding photography package for you. Right after, you will see a payment schedule for your wedding package. A deposit of £500 is due the moment you book in order to secure your wedding date and after that, you have two options: to pay the rest of the amount of your wedding photography package one month before your wedding day or to pay monthly instalments until one month before your wedding day. Whichever your option is, you will see the dates and amounts due on your payment schedule and you will receive reminders in order to complete the payments.
After that, you will see your online wedding contract. The wedding contract is a must and has to be signed in order to protect both my couples and my business. I do not recommend at all hiring any vendor if they do not provide a contract as that could lead to misunderstandings and in worse scenarios to legal problems. In your online wedding contract you will find all the terms and conditions of your wedding photography package and after you and your partner sign it online you will always find it in your private area.
The moment you sign your online contract the booking process is done and you will receive an email with a link in order to set up a password for your private area which will be ready as soon as you do so.
WHAT DOES HAPPEN AFTER I BOOK?
Right after you complete the booking process, we will start making arrangements for your engagement session. 15 days after you book, you will receive your first questionnaire where you can let me know about that special location for you both for your engagement photos. Also, you will get useful advice about what to and what not to wear and other handy tips.
A day or two after your engagement session, you will receive a link to your placeholder gallery. You can share this link with your family and friend so the moment your engagement gallery goes live they will receive a notification from me letting them know that the gallery is available to view. That way, you don't have to worry and send individual links letting everyone know.
45 days before your wedding day, you will receive a reminder in order to fill out your "wedding day details questionnaire". This is quite important for me because in the questionnaire you will find questions about the timeline of your wedding day, questions about your 'getting ready', ceremony, reception, first dance etc... I'm aware there are a lot of questions in the wedding questionnaire but I need to know everything about your wedding day so I don't miss a thing. I need to know where I should be at each moment and thing like for example your groups for the group photos, the most important people among your guests, any particular piece of jewellery you want photographer etc... You can find more info about how I usually photograph a wedding on the PRICING page.
A day or two after your wedding day you will receive the link to your placeholder gallery, the same as with your engagement session. You can share the link with your family and friends so they can sign up to the gallery. After your viewing appointment, the gallery will go live and all the people who signed up to the gallery will receive a notification letting them know that the wedding gallery is ready!
THE VIEWING APPOINMENT
Approximately, 4-8 weeks after your wedding day you will come to visit me for your viewing appointment. During your viewing appointment, we will see your wedding slideshow all the times you wish and then all the images from your wedding day. After that, we will start making decisions about your Queensberry Wedding Album such as the style of page you like (DUO, OVERLAY or FLUSHMOUNT), the cover and cover motif etc...
Also, from mid-2018 when the in-house printing is ready, you will be able to take home photographic and fine art prints the same day of your viewing appointment. I will reveal more details soon but, for now, I can say you will be able to take home beautiful matted prints in a portfolio folder the same day you see your wedding photos. Also, you will be able to order prints, stunning and unusual floating frames and framed canvas.
ALBUM DESIGN AND PROOFING
After your viewing appointment, you will get reminders in order to select your favourite wedding photos from the online gallery. These images will be in your Queensberry Wedding Album and you will get some tips in order to select the best ones to tell the story of your wedding day. Also, if you prefer, I can select the images for your wedding album for you.
After the first draft of your wedding album is completed, the album proofing section in your private area will be activated and you will be able to ask for changes. And don't worry, I will be there to help you with the design. The online album proofing is great if you're busy and you don't have time to come and visit me several times, but if you prefer to do the album proofing in person your more than welcome to come and visit me.
FREQUENTLY ASKED QUESTIONS
I would like to know my photographer before booking, can we meet?
Of course! Actually to me, meeting the couple is essential. We can meet whenever you want with no obligation. I would love to hear every detail of your wedding day and your expectations. Just fill out the contact form and I will schedule you in for a free consultation with no obligation.
I cannot meet in person. Can I Skype/FaceTime you?
Sure! We can have a friendly video chat. Just get in touch and we will find the best time to do it.
How can I secure my wedding date?
The date is secured when the wedding contract is signed and the deposit is paid. The rest of the amount is due one month before your wedding date.
Do you offer digital-only packages? Why are wedding albums so important to you?
I work with Queensberry Albums which are the finest handmade bespoke wedding albums. I do think that digital images are great but not as great as a proper album or print. Nowadays, we are used to having hundreds of images on our phones and the thing is that we tend to forget about them. A moment as important as a wedding or an engagement and the artistic and beautiful images which I love to take, deserve a better place in your lives. You can learn more about my albums clicking here. Learn more about my wedding photography packages/experiences or get in touch for further information.
Where can I find more information about your experiences/packages?
You can find more information on the wedding photography pricing page. If you want to know more please, get in touch with me or book a free consultation with no obligation. I would love to hear about you.
Why do you say 'experiences' instead of packages?
Well, because I just don't put my services and products together with a price tag. I rather offer a high-end experience that meets what a couple expects for their wedding day: to be special. I'm not the typical photographer, I do not just pop up on your wedding day to take the pictures and that is all. I meet my couples as many times as we need to know them really well, to know what exactly they are after, I visit their venues with them and overall, I help them as much as I can. On the other hand, I work with the best wedding suppliers in the world to hand to my couples unique, bespoke and the best hand-crafted wedding albums, prints, frames and canvases of the wedding industry.
Do you include an Engagement / Pre-wedding session in your WEDDING PHOTOGRAPHY PACKAGES/EXPERIENCES?
Yes, I do. An Engagement - Pre-wedding session is included in all my wedding photography packages. This session is mandatory in order to achive the beautiful wedding photos you can see on my website..
How many photographs can we expect?
It depends on how long your wedding is and so many other factors. However, you should expect around 350 - 800 edited photographs.
When will we see our wedding PHOTOS?
As soon as the same day or one day after you will see an image as a preview on your placeholder gallery (where your friends and family will be able to sign up to receive a notification when your online gallery goes live) and my social networks (Facebook, Instagram & Twitter). You will see the whole set of pictures and the wedding slideshow within 4-8 weeks at the viewing appointment, where we will choose some of the options for your Queensberry Wedding Album.
Will you edit our wedding photographs?
Sure! As part of the 'experience', I will edit all your wedding and engagement photographs, one by one. You will have exactly what you can find on my website, matching my style.
Will I be able to print my images?
If you book a wedding photography package that includes digital files you will receive a 'Copyright Release' for personal use so you can print as many wedding or engagement photos as you want.
I don't like to have my photograph taken, what can I do?
Ok, don't worry. I hate to have my photograph taken either. You just have to be yourself on your wedding day and enjoy. You don't have to worry about how you will look, that is my work and I swear: you will look amazing. One of my last brides told me at her first consultation that she always looks terrible on photographs - I’m not photogenic at all - she said. In the end, when she saw her wedding pictures for the very first time she cried like a baby. She couldn't believe how she looked but, as I said to her: This is you!
How soon do we need to book our wedding date?
Dates do book really quickly, usually 12 or 18 months in advance. For this reason, get in touch as soon as possible.
Do I have to choose a package/experience at the time of booking?
No, you don't have to choose one at the time of booking. You can secure your wedding date and then think with your partner which one is the best for you. If you don't make up your mind don't worry, I will help you with that. You have 30 days after you commission me for your wedding to decide. When you do, I will include the package in the contract to sign it online.
Where are you based? WHERE DO YOU LIVE?
I'm based and I live in Basingstoke, Hampshire where I have my wedding showroom. I document weddings across the UK and Spain.
Are you fully insured?
Yes, I am. I have a public and a professionl liability cover.
How long will you be on our wedding day?
What kind of equipment do you use?
As I demand the very highest standards in image quality, performance and reliability, I use Nikon professional equipment.
Do you have backup equipment?
You never know what might happen so, the answer is: yes, of course!. Several cameras, lenses and hard drives. Your wedding photos are always safe with me. I keep 3 copies of every single picture and another one in the cloud just in case! I have never lost a digital photograph (touch wood 😎).
Do you take 'family formals' / traditional group wedding portraits/ GROUP PHOTOS?
Yes, I do. That's the only part of my wedding photography that is staged or posed. We will talk about the family formals during the process. I send a questionnaire to each of my couples to fill out 45 days before their wedding day. One of the questions is about wedding group photos and you decide how many you would like to have and the family members and friends taking part of them. You can find more infor about Group Photos on the Wedding Photography page.
What happens after I book my wedding with you?
The experience starts! You can see all the info at the top of this very page. We will schedule your Engagement Session and we'll talk about possible locations which mean the world to you. 45 days before your wedding date, we will begin working on your provisional timeline and you will fill out a questionnaire to know more about your wedding. To me, it's very important to know every detail to tell your LOVE story as you deserve. Things like how you met, where, important family members etc. Finally, days before your wedding date, we will Skype/FaceTime to walk through the timeline and questionnaire again to see if something has changed.
I haven't made up my mind. Could you hold my date?
Unfortunately, I cannot. I receive several enquiries each week. Therefore, I only lock a date when the wedding contract is signed and the deposit is paid.
If you have a particular question and you can't find the answer on my website please, don't hesitate to CONTACT ME. Also, you can book your free consultation clicking on the button below: